FELICITY CAHILL MAKEUP & HAIR
Wedding Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to all wedding makeup and hair bookings made with Felicity Cahill Makeup & Hair Artistry.
My goal is to make your wedding morning feel calm, organised and enjoyable. These terms are designed to make sure we’re both clear on what is included, how the booking works and what is expected from both of us.
By paying your booking deposit and confirming your booking, you acknowledge that you have read and accepted these Terms & Conditions.
1. Booking Your Wedding Date
Wedding dates are booked on a first-confirmed basis. An enquiry, quote or trial appointment does not secure your wedding date.
Your date is secured once the $200 booking deposit has been received. I can accept wedding bookings up to 12 months in advance, subject to availability.
Once your deposit has been received, I will confirm your booking and the agreed services, pricing and arrangements.
2. Booking Deposit
A $200 deposit is required to secure your wedding date and pricing. The deposit is non-refundable, except where a refund is required under Australian Consumer Law.
The deposit forms part of your overall booking. Because your wedding date is reserved specifically for you, I may decline other enquiries for the same date once your booking is confirmed.
3. Wedding Pricing
Current pricing for 2027 wedding dates is:
Makeup — $160 per person Includes a full makeup application and lashes.
Hair — $120 per person Hair styling is available as an add-on alongside makeup bookings.
Makeup trial — $150 Hair trial — $100
Trials are held at my home studio in Thurgoona and generally take approximately one hour per service.
Your applicable pricing will be confirmed when your wedding booking is made and all pricing is subject to change.
4. Minimum & Maximum Bookings
To ensure I can maintain the quality of your services while keeping the wedding morning calm and well-paced, the following booking limits apply.
Makeup only
- Minimum: 5 full-paying adults
- Maximum: 7 people
Hair & makeup
- Minimum: 3 people
- Maximum: 4 people
If your numbers change after booking, please let me know as early as possible.
If numbers fall below the applicable minimum, your booking may need to be reviewed. Where available, services may instead be provided from my Thurgoona studio.
5. Your Wedding Morning Schedule
A smooth wedding morning relies on everyone arriving on time and being ready when their appointment begins.
Makeup generally takes 35–45 minutes per person. Hair generally takes 30–45 minutes per person, depending on hair length, thickness and style.
Services are scheduled consecutively, so everyone receiving services needs to be present at the agreed start time.
I recommend having your services completed approximately 1.5–2 hours before your ceremony, allowing time for dressing, photographs, travel and those inevitable little last-minute moments. I will work backwards from your ceremony time to create a schedule that allows the morning to flow as smoothly as possible.
6. Late Arrivals
Because wedding services are scheduled back-to-back, arriving late can affect everyone else’s appointment. If you arrive late, I will do my best to accommodate you within the remaining time available. However, if a service needs to be shortened because of a client’s late arrival, the full agreed service fee may still apply.
I cannot guarantee that delays caused by one person can be absorbed without affecting the remainder of the schedule. Your wedding morning is a shared schedule, so everyone’s punctuality matters.
7. Changes to Your Booking
I understand that wedding plans evolve. Changes to the number of people, services, location or timing should be communicated as soon as possible.
Changes are subject to availability and may affect:
- your booking price;
- minimum booking requirements;
- maximum booking numbers;
- travel fees;
- your wedding morning schedule; or
- whether I am able to accommodate the change.
Adding services or people is subject to availability. Reducing numbers does not automatically remove the minimum booking requirement.
8. Travel
Travel fees apply to on-location wedding bookings.
Within 15km of Thurgoona
$75 travel fee
Beyond 15km
$1.70 per kilometre, calculated as a return trip.
Your exact travel fee will be confirmed once your wedding location has been provided. If your wedding location changes, your travel fee may need to be recalculated.
9. Wedding Trials
Trials aren’t compulsory, but I highly recommend them.
Your trial is an opportunity to:
- try your desired look;
- make adjustments;
- discuss your preferences;
- consider comfort and longevity;
- talk through your wedding morning;
- identify anything you’d like changed; and
- plan your touch-up kit.
Makeup trials are $150 and hair trials are $120. Trials are held at my Thurgoona studio.
Your trial does not secure your wedding date. Your wedding date is only secured once your $200 wedding deposit has been received.
10. Touch-Ups
Touch-ups are not included as part of the standard wedding service. During your trial, we can discuss your desired finish and create a personalised touch-up kit so you can maintain your makeup throughout the day. If you would like me to remain on location for touch-ups or additional services, this can be discussed separately and is subject to availability and additional fees.
11. Hair-Only Bookings
Makeup is my primary service, with hair styling offered as an add-on. Hair-only bookings may be available depending on the circumstances and my availability.
Please contact me before booking if you require hair only so I can confirm whether I am able to accommodate you.
12. Cancelling Your Wedding Booking
If you need to cancel your wedding booking, please let me know as soon as possible. Your $200 booking deposit is non-refundable, except where otherwise required by Australian Consumer Law.
If additional amounts have been paid, the treatment of those amounts will depend on the circumstances of the cancellation, services already provided and any costs already incurred. I will always aim to deal with cancellations reasonably and fairly.
Nothing in these Terms & Conditions excludes any rights you may have under Australian Consumer Law.
13. Changing Your Wedding Date
If you need to change your wedding date, please contact me as soon as possible. If I am available on the new date, I will do my best to transfer your booking.
A date change is subject to my availability and may result in changes to pricing, travel arrangements or other booking details. If I am unavailable on the requested new date, the booking may need to be treated as a cancellation of the original date.
14. If I Become Unavailable
I take your wedding booking seriously and will make every reasonable effort to provide your services personally. In the unlikely event that I am unable to attend due to serious illness, injury, emergency or another circumstance outside my reasonable control, I will communicate with you as soon as possible and work with you to find an appropriate solution. Where I cannot provide the booked service, any refund or other remedy will be dealt with in accordance with the circumstances and applicable law.
15. Allergies & Sensitivities
Please let me know before your appointment if you have any known allergies, sensitivities or previous reactions to makeup, skincare or hair products. While professional products and hygiene practices are used, individual reactions can occur. If you experience discomfort or an unexpected reaction during your service, please let me know immediately.
16. Photos & Privacy
Your privacy matters to me. I may take photographs of your finished makeup or hair for my own records, but I will not assume that I have permission to use identifiable photographs of you for advertising, social media or my portfolio. Where I would like to use your images publicly, I will seek appropriate permission.
17. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, consumers may have rights including cancelling the service and receiving a refund for the unused portion, or compensation for reduced value. Consumers may also be entitled to compensation for reasonably foreseeable loss or damage. Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot legally be excluded.
18. Acceptance
By paying your booking deposit, you confirm that you have read and accepted these Terms & Conditions.
Studio Appointment Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to makeup and hair appointments held at the Felicity Cahill Makeup & Hair studio in Thurgoona. Studio appointments don’t require a deposit.
However, when you book an appointment, that time is reserved specifically for you. Because appointments are limited and another client may have otherwise been able to use that time, I ask that you treat your appointment as a commitment.
1. Booking an Appointment
Appointments are confirmed once a date and time have been agreed. By confirming your appointment, you are agreeing to attend at the scheduled time or provide reasonable notice if you need to change or cancel.
2. No Deposit Required
No deposit is required to book a standard studio appointment. Instead, I simply ask that you respect the appointment time you’ve booked Your appointment is a commitment, even though no deposit is required.
3. Cancelling or Rescheduling
I understand that life happens and sometimes plans change. If you need to cancel or reschedule, please provide at least 48 hours’ notice wherever possible. With 48 hours’ notice, there is no cancellation fee and I’m happy to move your appointment to another suitable available time. If less than 48 hours’ notice is provided, a cancellation fee may apply. This gives me the opportunity to offer your appointment time to someone else.
4. Late Cancellations
Where an appointment is cancelled or rescheduled with less than 48 hours’ notice, I may charge a $50 late cancellation fee. This fee is intended to recognise the appointment time that has been specifically reserved for you and the limited opportunity to rebook that time. I will always use reasonable discretion where there are genuine or unexpected circumstances.
5. No-Shows
If you don’t attend your appointment and haven’t contacted me, the appointment will be considered a no-show. A $75 no-show fee may apply.
If a client repeatedly books and fails to attend appointments, future appointments may require pre-payment or may not be able to be accepted.
6. Running Late
Please let me know if you’re running late. I will always do my best to accommodate you, but appointment times are scheduled around other clients and my working day. If you arrive significantly late, your appointment may need to be shortened so that I can stay on schedule.
Where the service can no longer reasonably be completed, the appointment may need to be rescheduled and a late cancellation fee may apply.
7. Your Appointment
Please arrive at your scheduled appointment time rather than significantly early or late. For makeup appointments, arriving with clean skin and minimal makeup helps us make the most of your appointment time.
For hair appointments, please follow any preparation instructions provided when booking.
8. Makeup & Hair Results
Every person’s skin, hair and natural features are different. Reference images are welcome and help me understand the style you’re looking for, but they are a guide rather than a guarantee of an identical result.
During your appointment, we’ll work together to create a look that suits you, your preferences and your features.
9. Allergies & Sensitivities
Please tell me before your appointment about any known allergies, sensitivities or previous reactions to cosmetic, skincare or hair products.
If you experience discomfort or irritation during your appointment, please tell me immediately.
10. Children & Additional Guests
Please let me know in advance if you intend to bring another person to your appointment. The studio is a working environment and additional guests should be kept to a minimum where possible so that you can relax and I can focus on your service.
If you need to bring a child with you, please discuss this with me before your appointment.
11. Payments
Payment is due at the time of your appointment unless otherwise agreed. Current service pricing will be communicated at the time of booking.
Prices may change from time to time. Your confirmed appointment will be charged at the price communicated when the appointment was booked, unless you request additional services or changes.
12. Cancellations Due to Illness
If you are unwell, particularly with a contagious illness, please don’t feel that you need to attend your appointment simply because you’ve booked it. Please contact me as soon as possible.
Where appropriate, we can look at rescheduling your appointment. The 48-hour cancellation policy may be applied reasonably depending on the circumstances, but genuine illness will always be considered on a case-by-case basis.
13. Repeated Cancellations & No-Shows
I completely understand that things happen. However, repeated late cancellations or no-shows make it difficult for a small appointment-based business to offer that time to someone else.
If you repeatedly cancel at short notice or don’t attend appointments, I may require pre-payment for future bookings or decline future bookings. I will always communicate this with you before applying any change to your booking arrangements.
14. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded.
Where a service has a major failure, Australian Consumer Law may provide consumers with rights including cancellation and a refund for the unused portion of the service or compensation for reduced value.
15. Privacy
Personal information provided when making an appointment will be used for purposes including managing your booking, communicating with you and providing your service. For further information, please see the Felicity Cahill Makeup & Hair Privacy Policy.
16. Website Content
Information, pricing and services shown on the website are subject to change. Your appointment will be based on the services and pricing confirmed with you when you make your booking.
Photographs shown on the website and social media represent examples of previous work. Results can vary between clients.
17. Acceptance
By confirming a studio appointment, you acknowledge that you have read and accepted these Terms & Conditions.